Sage SalesLogix CRM software
Sage SalesLogix is one of the UK’s leading Customer Relationship Management (CRM) systems. More than 300,000 users at 8500 companies worldwide use Sage SalesLogix because it is highly effective CRM software that helps acquire, retain and develop profitable customer relationships.“SalesLogix has become a driving force in our business. It’s enabled us to create a valuable picture of our clients’ buying history and preferences and therefore, deliver an improved service and generate greater revenue.”
- Dr Peter L Clarke, Managing Director, LibraPharm Ltd
Sage SalesLogix delivers integrated sales, marketing, customer service and support automation, and includes advanced customisation capabilities. Users can access Sage SalesLogix conveniently using a variety of different methods, both in the office and in the field: wired and wireless; online and offline. SalesLogix features and benefits quickly make a positive difference to businesses, yielding a high return on investment.
Sage SalesLogix consists of a number of CRM modules. These are:
Sales Force Automation
SalesLogix Sales is the core module of the integrated Sage SalesLogix CRM solution suite. It stores customer information captured across the whole organisation, enabling users to:
- Access detailed account and contact information
- Track opportunities from lead through close
- Manage team calendars and activities
- Forecast revenue
- Report on sales activities and effectiveness.
SalesLogix provides you with the tools you need to sell more effectively. It is an easy-to-use application that provides sales users with instant access to diaries, accounts, reports, pipelines, contacts, and call lists - in short everything sales people need to get their job done. You can roll up, track and report on all this information - giving continuous, meaningful and accurate reports on just how a sales organisation is performing.
SalesLogix Sales automates sales activities such as follow-up calls, letters and literature fulfilment, based on pre-defined sales processes. This means sales professionals can send personalised communications to individual customers or groups of prospects using customised HTML email templates. Advanced integration with Microsoft® Outlook means SaleLogix users can share contacts, send email and manage calendars using Microsoft Outlook from within SalesLogix, and record the activity in an account history tool.
[More information about SalesLogix Sales.]
Marketing Automation
The SalesLogix Marketing module provides end-to-end marketing campaign management and sophisticated analytical tools. These allow sales people as well as marketers to identify an organisation’s most profitable customers and shorten the sales cycle. From a single view, SalesLogix users can look at campaign tasks, objectives, calls-to-action, budget response rates and forecasted versus actual sales results for each campaign in real time. By capturing rich, timely data from customer interactions across an organisation, using SalesLogix means you can develop and execute meaningful marketing programmes that drive results.
[More information about SalesLogix Marketing.]
Customer Service
The SalesLogix Customer Service module provides advanced issue tracking and resolution tools. This enables SalesLogix users to quickly resolve customer questions, issues and requests, and deliver a high-quality customer experience.
From within a service ticket (sometimes called cases), SalesLogix users can search for solutions or schedule activities such as phone calls, meetings or to-dos to follow up on open issues. With this information, service representatives can easily communicate with customers by sending emails with attachments such as white papers, quotes or product information. Tickets are integrated with Accounts and Contacts, so SalesLogix maintains a record of all service interactions, past and pending. People from across the organisation can easily, quickly and conveniently view this information.
What’s more, the SalesLogix Web Customer Portal empowers customers to find answers online and at their own convenience – saving your company time and resources. Customers can view, add or edit tickets and submit comments or attachments.
[More information about SalesLogix Customer Service.]
Enhanced Support
The sales and marketing teams deliver customers to a business, but customer support keeps them for the long haul. With the costs of acquiring new customers 5-10 times higher than retaining existing customers, support solutions designed to help foster lasting relationships with customers have a tremendous impact on the bottom line.
With SalesLogix Support, you can manage call and defect tracking, service contract renewals and return material authorisations (RMAs). Sage SalesLogix also provides escalation alerts via phone, email or pager, based on pre-defined business rules.
As with SalesLogix Service, the Web Customer Portal enables customers to view, add or edit tickets and submit comments or attachments to ensure the highest level of support.
[More information about SalesLogix for Support.]
Mobility
SalesLogix Mobile extends CRM capabilities to mobile devices, delivering functionality with the real-time convenience of wireless. It enables account, contact, opportunity, and ticket management from handheld devices so employees have access to the most up to date customer information, whether in the office or on the road. More information about SalesLogix for Mobile Users.
