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Sage CRM

Sage CRMSage CRM 6.1 is a fully featured Customer Relationship Management System from one of the UK’s leading business solutions providers. Since their formation, Sage has concentrated solidly on providing software to improve businesses. Sage CRM incorporates this extensive expertise to provide outstanding benefits for small and medium sized businesses, or divisions of larger corporations.

Worldwide, Sage CRM has over 5.5 million implementations. The product has also won numerous industry awards. As an accredited Sage Business Partner, Concentrix has helped deploy Sage CRM to deliver major, tangible benefits to companies throughout the UK.

Sage CRM ScreenshotsBringing Information Together

One of the key advantages of any quality CRM system is that it keeps all important data in one place, as a single source. Sage CRM brings together information from Sales, Marketing, Customer Service and Finance, giving a complete, ‘360 degree’ view of your customers. Combined with the software's powerful tools and functionality, this will help you find more customers, win more business, increase the effectiveness of your sales and marketing teams, and develop relationships that are more profitable.

Manage Customer Interactions More Effectively

Sage CRM helps you keep a firm track of all your communications. Whether they arrive as emails, from websites, as phone calls, faxes, or from customer visits, Sage CRM not only helps you manage these customer interactions, but use them to increase the efficiency of your business.

Ease of Use

The product's interface is intuitive and designed for ease of use during even during the most demanding business situations. It includes significant in-built support, with comprehensive help, video screen tutorials, quick-starts, on-screen coaching. This is in addition to the high quality Sage CRM training available from Concentrix.

A Real Boost to Everyone’s Time Management

Implementing Sage CRM will give an immediate boost to the time management of all the systems users. It’s built in. From the start, Sage CRM’s powerful tools will help manage all activities, calendars, tasks, schedules and events – from making a phone call to closing a sale. The onscreen reminders and notification alerts improve time management throughout, making missed appointments or forgotten deadlines something you can, well, forget about. What’s more, Sage CRM works seamlessly with Microsoft Outlook, so all your email communications are included. And as well as being accessible from over the web, meaning staff can access it out of the office, it also has enhanced support for mobile devices, so it can be used almost anywhere.

Meets the Needs of Your Business, and Your Staff

Sage CRM is easily customisable on an everyday level. Users can personalise their system by choosing options and regional settings. Administrators can make further changes to meet changing business needs or user requirements. Furthermore, however complex your business processes are, Concentrix can adapt the system to meet the specific needs of your company – even as your business changes.

The customisation capabilities of Sage CRM enable powerful business process improvement and workflow, with extensive automation increasing overall efficiency of your customer-facing staff.

Helping Your Sales Team Win More Business

Sage CRM has an extensive range of tools and functions to help your sales team. It helps them identify and prioritise sales opportunities, manage leads and automate much of the sales process. As well as helping with common sales tasks such as lead follow ups or producing quotations, Sage CRM will also provide in-depth customer intelligence and analysis, capturing and tracking information in real-time.

Powerful Tools for Your Marketing Team

Sage CRM helps marketing staff plan, initiate and run marketing campaigns: from the simplest mail shot to complex co-ordinated marketing communications mixes. Its helps marketers target the right companies, at the right time, and then manage, allocate and assign leads. From campaign activity tracking to measuring or analysing the effectiveness of marketing campaigns, Sage CRM will make a major improvement to your marketing efficiency and effectiveness.

Deliver Outstanding Customer Service

Using Sage CRM will help you take care of even the most complex customer issues quickly, efficiently and cost-effectively. It has tools to enable customer service staff to keep track of cases in-real time, and has powerful knowledge-base building functions. A key advantage of Sage CRM is its seamless integration with back office systems (such as Sage ERP or accounting software). Integrating a CRM system to back-office systems will provide significant gains in customer service delivery.

Reporting and Analytics

Once you’ve implemented Sage CRM you’ll soon develop an extensive data-base of high-quality, accurate and comprehensive information. Being able to analyse this wealth of data quickly, easily and effectively is an area in which this quality CRM software excels. It has a comprehensive suite of standard reports covering all key areas of a business. There are also fully configurable dashboards to monitor key performance metrics in real-time. And if there’s anything else, writing reports in Sage CRM is straightforward for all but the most complex requirements.

[More about Sage CRM]

[Summary of Sage CRM]

[Sage CRM Screenshots]

Accredited Sage Business Partner

Concentrix is an accredited Sage Business Partner.