Frequently Asked Questions about CRM

What is CRM?

A combination of business strategy, software and business processes which, if implemented correctly, will bring significant, tangible benefits to your company. Find out more information about CRM.

How much does a CRM system cost?

How much a CRM system costs depends on a number of factors, including your business requirements, number of users, chosen solution, degree of configuration and customisation, which implementation partner, training needs, support services and much more.

How long will it take for me to feel the benefits of the CRM system?

Many benefits of your CRM package will be felt almost immediately. Others will take a few days or weeks, some a few months.

How many CRM Software packages are there?

There are numerous CRM packages available. However, Concentrix supply the 'best-in-breed' CRM solutions. These are:

How do I ensure that I choose the right Software Package for my business?

Implementing a Customer Relationship Management system is more than just choosing the right software. It is a business strategy which can completely change the way your company operates. That's why Concentrix provides a comprehensive range of CRM services and long-term CRM solutions. We help customers choose CRM systems which are right for their business: matching their needs, goals and budget. Plus, we get them up and running quickly and efficiently. If you require advice on selecting the right CRM software for your company you can contact one of our experts on 01509 410500 or info@concentrix.co.uk

What are the benefits of CRM?

CRM systems bring significant benefits to businesses. They will help you gain more customers and keep existing customers coming back. They'll help with your lead management, your marketing, improve your reports and forecasting and greatly enhance customer service. As well as strategic level benefits, modern CRM systems bring benefits on a day-to-day level, increasing staff efficiency and effectiveness. In summary, a new CRM system will provide major benefits throughout a company: if it is deployed correctly.

Are there any risks involved in implementing a CRM System?

CRM implementations have a reputation for being high-risk. But, with sensible planning, CRM builds value for your business by refocusing your operations onto the client for optimum client service. Essentially, the only risk of CRM is your workforce not utilising it to its full potential. However, at Concentrix we believe that training is an essential part of the installation of the system, consequently, we provide comprehensive training. Find out more about CRM training provided by Concentrix.

Which areas of my business will CRM help?

Properly implemented, CRM systems will help nearly every facet of your business from Sales and Marketing to Customer Service and Retention.

How long does it take to implement?

The complexity of your particular solution and needs will dictate the time it takes for your implementation and customization. Our team will be able to inform you of anticipated implementation time.

Will I be able to get training on the CRM system?

At Concentrix, we believe that CRM training is a key component of the successful implementation of any CRM system. Therefore we provide training either on site at your office or within our training suite at our head office in Mountsorrel. We can also provide bespoke training if you have specific needs. Please browse our CRM training courses for more information on the Sage, Microsoft and GoldMine training we provide.

Do you have your own trainers?

Yes, here at Concentrix we have all our own trainers.

Can CRM be used to cut costs?

Yes, CRM systems will improve the efficiency and effectiveness of your whole business.

What department should be responsible for CRM?

The simple answer is everyone. What we mean is try to spread project responsibilities across all departments that will have a hand in the success of the solution. While it is usually necessary to appoint a project leader, the rest of the team should be comprised of all other departments. This will ensure consistent buy-in across the organization and enforce team attitudes and ownership. This will avoid problems associated with lack of employee utilization.

Is support available?

Providing you sign up to our support contract, our support team will be on hand for you from 8am until 6pm Monday to Friday. There's also our online self-service support, available 24 hours a day, seven days a week. Our support team can be contacted either by phone on 01509 410555 or alternatively by email: support@concenbtrix.co.uk. Find out more information about the support services offered by Concentrix.

Can Concentrix Help with Finance?

Yes! Concentrix provides a range of customized finance solutions at highly competitive rates. By using Concentrix Finance we can help you reduce the total cost of ownership of your business solution: including software, implementation, support, maintenance, hardware and infrastructure.