Sage CRM - Customer Relationship Management Software

Sage CRM version 7 is a comprehensive, mid-market CRM software application from one of the UK's leading business solutions providers.

Since their formation, Sage has concentrated solidly on providing software to improve businesses. Sage CRM incorporates this extensive expertise to provide outstanding benefits for small and medium sized businesses, or divisions of larger corporations. The latest version of Sage CRM (version 7), was released at the end of March 2010. Sage CRM v7 has a brand new look and feel, a wide range of additional functions and some powerful new features to help you run, manage and build your business.

CRM Software That's Used Across the World

Worldwide, Sage CRM has over 3.1 million users. The product has also won numerous industry awards, and the innovations within Sage CRM v7 continue to add to Sage's reputation as a leader in the business management software field. As an accredited Sage Business Partner, Concentrix has helped deploy Sage CRM to deliver major, tangible benefits to companies throughout the UK.

Sage CRM Brings Information Together

One of the key advantages of any quality CRM system is that it keeps all important data in one place, as a single source. Sage CRM brings together information from Sales, Marketing, Customer Service and Finance, giving a complete, '360 degree' view of your customers. Combined with the software's powerful tools and functionality, this will help you find more customers, win more business, increase the effectiveness of your sales and marketing teams, and develop relationships that are more profitable.

Manage Communications More Effectively - from Mail to Social Media

Sage CRM helps you keep a firm track of all your communications. Whether they arrive as letters, emails, from websites, as phone calls, faxes, or from customer visits, Sage CRM not only helps you manage these customer interactions, but use them to increase the efficiency of your business. What's more Sage CRM v7 works with social media and social networking sites to help you monitor and find out instantly about customers, what they're saying about your company or products, and identify potential networking opportunities. The internet integration means users can also monitor news, customer website sites or press coverage to keep fully abreast of what's happening. The possibilities are endless!

Easy to Use CRM Software

Since the early versions of the product, Sage experts have been designing Sage CRM to be highly intuitive and easy to use, even during the most demanding business situations. Sage CRM v7 takes this a step further. The new design makes the software even easier to navigate, offers a choice of interface designs and enables users to produce their own layouts. It even has a selection of gadgets so users can customise their dashboards with these mini-applications using 'drag and drop'.

The software also includes significant in-built support, with comprehensive help, tool-tips, video screen tutorials, quick-starts, on-screen coaching. This is in addition to the high quality Sage CRM training available from Concentrix.

A Real Boost to Everyone's Time Management

Implementing Sage CRM will give an immediate boost to the time management of all the systems users. It's built in. From the start, Sage CRM's powerful tools will help manage all activities, calendars, tasks, schedules and events - from making a phone call to closing a sale. The interactive dashboards in Sage CRM v7 help everyone co-ordinate and manage their daily tasks and activities. The dashboards take information from within Sage CRM, as well as websites and integrated Sage ERP applications such as Sage 200, and display it in one place. The software lets you set the layout of the screen to how you like it, view information from different sources, while only showing the information you want to see. All this saves you time and effort throughout your working day.

Sage CRM has onscreen reminders and notification alerts which improve time management throughout, making missed appointments or forgotten deadlines something you can, well, forget about. What's more, Sage CRM works seamlessly with Microsoft Outlook, so all your email communications are included. And as well as being accessible from over the web, meaning staff can access it out of the office, it also has enhanced support for mobile devices, so it can be used almost anywhere.

Sage CRM Meets the Needs of Your Organisation

Sage CRM is easily customisable on an everyday level. Users can highly personalise their system by choosing options, dashboards, layouts and regional settings. Administrators can make further changes to meet changing business needs or user requirements. Furthermore, however complex your business processes are, Concentrix can adapt the system to meet the specific needs of your company - even as your business changes.

The customisation and configuration capabilities of Sage CRM enable powerful business process improvement and workflow, with extensive automation increasing overall efficiency of your customer-facing staff.

Helping Your Sales Team Win More Business

Sage CRM has an extensive range of tools and functions to help your sales team. It helps them identify and prioritise sales opportunities, manage leads and automate much of the sales process. As well as helping with common sales tasks such as lead follow ups or producing quotations, Sage CRM will also provide in-depth customer intelligence and analysis, capturing and tracking information in real-time.

Sage CRM v7 has Point-and-click reporting and graphic displays which give your sales staff access to real-time data for quick and easy pipeline analysis. Sales teams can also identify opportunities through linking customer relationships. Through Sage CRM v7's integration with Sage ERP applications, sales staff can access financial information to help them manage customers and prospects quickly and in real-time, and deliver accurate pricing for quotes, orders or fulfilment data.

Powerful CRM Tools for Your Marketing Team

Sage CRM helps marketing staff plan, initiate and run marketing campaigns: from the simplest mail shot to complex co-ordinated marketing communications mixes. Its helps marketers target the right companies, at the right time, and then manage, allocate and assign leads. From campaign activity tracking to measuring or analysing the effectiveness of marketing campaigns, Sage CRM will make a major improvement to your marketing efficiency and effectiveness. And if you also use Sage ERP applications, marketing staff will be able to create marketing campaigns based on financial profiles, order information, and purchase history, and produce highly accurate ROI calculations for even better marketing measurement.

Deliver Outstanding Customer Service

Using Sage CRM will help you take care of even the most complex customer issues quickly, efficiently and cost-effectively. It has tools to enable customer service staff to keep track of cases in-real time, and has powerful knowledge-base building functions. A key advantage of Sage CRM version 7 is its seamless integration with back office systems (such as Sage ERP or accounting software). Integrating your CRM system to back-office systems will provide significant gains in customer service delivery.

Sage CRM also offers Web Self-Service. This allows your customers, clients or partners to access information, look at a knowledge base, log cases and request service and support over the web whenever they want. This not only increases customer satisfaction, but also helps increase resolution times and reduce the costs of running your support desk.

Reporting and Analytics

Once you've implemented Sage CRM you'll soon develop an extensive data-base of high-quality, accurate and comprehensive information. Being able to analyse this wealth of data quickly, easily and effectively is an area in which this quality CRM software excels. It has a comprehensive suite of standard reports covering all key areas of a business. There are also fully configurable dashboards to monitor key performance metrics in real-time. And if there's anything else, writing reports in Sage CRM is straightforward for all but the most complex requirements.

Get Up and Running Quickly

Concentrix has implemented Sage CRM in many different sectors, size and type of organisation. Our experience and expertise with the product, along with the way it's built, means we can get it deployed, running, configured to your needs and delivering gains for your business extremely quickly. This results in a CRM product which gives you a low cost of ownership, rapid return on investment, and starts increasing productivity throughout your organisation almost straight away.

An Award Winning CRM Solution

Sage CRM has won a wide variety of respected industry awards, with some of the recent ones including:

  • CRM Market Leader, 2009
  • Top 15 SMB CRM Solutions for 2008 - ISM Inc, 2008
  • CRM Excellence Award 2008 - Customer Inter@action Solutions 2008
  • Info-Tech Research Decision Diamond Awards - Small Enterprise Leader 2007
  • Top 15 SMB CRM Solutions for 2007 - ISM Inc March, 2007
  • Product of the Year, Communications Solutions, 2007

If you need help, advice, or any other information about Sage CRM, our product specialists, technical team and software developers literally know the product inside out. That's why Sage awarded Concentrix 'Sage CRM Business Partner of the Year' in November 2009, and at the same time gave Concentrix a place in the Sage Circle of Excellence.

So, from how to buy Sage CRM, how to get started or anything else you need to know about this outstanding product, please contact Concentrix.