Choosing between Microsoft Dynamics CRM Online and On-Premise

Concentrix has successfully deployed on-premise and hosted versions of Microsoft Dynamics CRM (and other CRM applications) in a high number of businesses throughout the UK. Every business is different, and there's a wide variety of reasons some organisations prefer on-premise CRM deployment, and others prefer cloud-based or hosted CRM. But how do you choose?

Here are some of the key factors to take into account when choosing between on-premise or Microsoft Dynamics CRM Online, Microsoft's cloud-based CRM solution.

Generally, you would tend towards the cloud based deployment if:

  • You want to get up and running with Microsoft Dynamics CRM as quickly as possible
  • You're new to CRM and want to get a full understanding of a leading CRM application before committing to an on-premise solution
  • You want to be able to easily convert to on-premise CRM in the future, if you choose to
  • You have limited IT resources, or your IT department is already busy enough
  • You want the peace of mind that your system is being looked after by dedicated CRM and IT infrastructure specialists: 24 hours a day, 7 days a week, 365 days a year
  • You want to ensure your CRM software is supported by the very latest security and disaster recovery techniques
  • You want the benefits of Microsoft Dynamics CRM while concentrating on running your business (not running a CRM system)
  • You want a system that you pay for monthly, as you use it
  • You want to reduce capital expenditure on IT systems, while increasing computing capacity and so business performance
  • You want it to be easy to expand your system as your business grows, or scale it down if you need to

Whatever type of deployment you choose, and whether you are looking at Microsoft Dynamics CRM of any other CRM solution, we strongly recommend you talk to an independent CRM specialist before making a commitment. So, for further information and advice, please contact Concentrix.