Hosted Microsoft Dynamics CRM

Microsoft Dynamics CRM is one of the most popular on-premise CRM solutions. Now, for businesses looking for the convenience of a hosted CRM solution, we've also made Microsoft Dynamics CRM available as a hosted (sometimes called software as a service or SaaS) option.

Why Is Concentrix Offering Hosted CRM?

A CRM system does not have to cost a fortune to implement and done properly it will bring significant benefits to an organisation. However, there are often concerns surrounding the time the system will take to deploy, as well as cost of implementation.

To overcome these issues, Concentrix is offering a hosted version of Microsoft Dynamics CRM 4.0. Hosted CRM software is extremely quick to implement meaning that you can be up and running and feeling the benefits almost instantaneously. What's more, there are no lump sum payments.

Why Choose Hosted CRM?

Hosted CRM can make implementation easier for most organisations - for the small to medium sized business, hosted CRM may be more affordable and for the larger organisations it may provide the starting place for a much larger project. It provides the ideal introduction to CRM as it has all the functionality you will need without the associated risk of being tied into a long-term commitment. With hosted CRM you pay a fixed rate on a monthly basis.

For further information on Hosted CRM please see our Microsoft Dynamics CRM Hosted (Software-as-a-Service) Solution Datasheet 187 KB.

How Does Hosted CRM Work?

With hosted CRM your system is held on a hardware and IT system accessed remotely. You use the CRM system via the internet, which means that you can access Microsoft Dynamics CRM no matter where you are in the world providing you have an internet connection. Your CRM system's data is stored within our secure data centre, and because it is based on our servers, you're unlikely to need to purchase any hardware - therefore reducing your outgoings. And what's more, responsibility for keeping the data secure and the maintenance of the system falls on us, the hosting company. This means you don't need to employ IT staff to look after the system, and you have the peace of mind that it, because it's hosted, it's being looked after 24 hours a day, 7 days a week by highly skilled IT experts.

What Are The Benefits of Hosted Microsoft Dynamics CRM 4.0?

Hosted Microsoft Dynamics CRM 4.0 is a fully integrated system which gives companies full visibility of all of their customers, right from the initial point of contact. This results in greater employee knowledge, improved customer service and ultimately greater profitability. What's more because Microsoft Office applications are so popular among businesses, if you choose Microsoft Dynamics as your CRM system then you are much more likely to have a higher user adoption due to the familiarity of the applications, resulting in a quicker return on investment.

Benefits of using Microsoft Dynamics CRM as a hosted solution include:

  • Reduced upfront costs for equipment
  • Low initial set-up costs
  • Quick to get running
  • Excellent security - using the latest data encryption techniques
  • Complete integration with Microsoft Outlook

How Do I Decide Between Hosted or On-Premise?

Hosted CRM solutions allow you to focus on more business critical activities. However, although implementing a hosted CRM system is fast, flexible and low cost is not always ideal for all organisations.

As with all business decision it is important to look at the bigger picture before you decide on a CRM system. In the short term, a hosted CRM solution will usually provide a lower cost of implementation, they can become expensive, due to the costs involved with customisation, license fees and support.

In addition, with hosted systems you never actually own the solution, so the level of customisation which you can carry out is somewhat limited. It is therefore critical to consider the bigger picture in terms of the growth prospects of your company - are you likely to require more functionality or customisation in a few years time?

Is Hosted CRM Right for My Businesses?

At Concentrix we supply the best in breed CRM solutions including: Sage CRM, Microsoft Dynamics CRM and FrontRange GoldMine. What's more we take a product agnostic approach and this means that we will supply you with the software which best suits your business needs. So, to discuss which CRM solution is right for your business, including whether either hosted or on-premise Microsoft Dynamics CRM would suit you, please contact us.