Microsoft Dynamics CRM
Microsoft Dynamics CRM 4.0, first released in December 2007, has proven extremely popular among new and existing CRM users alike. Available from Concentrix as either a hosted or on-premise CRM solution, Microsoft Dynamics CRM is exceptionally well designed software with high levels of functionality and flexibility.
Latest Release - Microsoft Dynamics CRM 2011
Building on the success of previous versions of the software, Microsoft has developed an even more powerful, feature-rich and flexible product: Microsoft Dynamics CRM 2011. Previously referred to as 'CRM 5' or 'CRM Version 5', Concentrix will be testing, assessing and evaluating the full potential of Microsoft Dynamics CRM 2011 during its Beta release, and offering the product as online, hosted and on-premise options from late 2010.
Why Choose Microsoft CRM?
There are a wide variety of reasons businesses choose Microsoft Dynamics CRM, and as independent CRM specialists Concentrix will help you assess your options. In summary, the most common reasons our customers give for choosing the product are:
- Flexibility – whatever the size or type of your organisation or the sector you operate in, Concentrix can configure Microsoft CRM to meet your exact business needs
- Functionality – quite simply, this leading application offers some of the broadest range of features and functions available. The features of Microsoft Dynamics CRM 2011 extend this functionality even further to provide and even greater range of possibilities and business benefits
- Familiarity – because it's been developed by Microsoft, works directly from Outlook and integrates with other Office applications, Microsoft Dynamics CRM looks and feels familiar, which is a great aid to user adoption (it's also easy to use)
- Reliability – Microsoft CRM is a robust, extensively used, trusted and future-proof CRM solution
- Affordable – despite its power, extensive features and deep functionality, Microsoft Dynamics CRM is one of the most cost-effective solutions available
- Discounts available - as a Microsoft Authorised Education Reseller, Concentrix can provide educational establishments, charities and certain other types of organisation significant discounts provided by both Concentrix and Microsoft
- Available hosted and on-premise – many customers choose to start off with Microsoft Dynamics CRM as a hosted option, then, when they realise the benefits, move to on-premise deployment
Unmatched CRM Functionality
As well as increasing the overall efficiency of business processes by eliminating duplicate data entry and improving workflow, Microsoft Dynamics CRM has powerful tools for planning sales activities, streamlining opportunities management and accurately producing sales forecasts. It also supports multiple currencies and multiple languages.
An Innovative CRM Solution
Microsoft Dynamics CRM leads the market in CRM software innovation. It has delivered the concept of 'xRM'. It has a range of Accelerator programmes, which rapidly enhance specific areas of functionality, for example in integration with social networks. It also has comprehensive, flexible options for use with mobile devices.
Enhance Your Marketing
Microsoft Dynamics CRM will enhance all levels of marketing activities from campaign planning, execution and analysis to lead development and contact management. It also has dedicated service functions to improve scheduling, case handling and help you provide professional, efficient and high quality customer service.
Microsoft Dynamics CRM - Take a Closer Look
Some of the key areas are shown in these Microsoft Dynamics CRM 4.0 screenshots. Or why not try it for yourself? We're offering free trials of Microsoft Dynamics CRM to UK businesses.
Unlocks the Power of Microsoft Outlook
Designed from the ground up with flexibility as a fundamental requirement, Microsoft Dynamics CRM offers a rich set of functionality with solutions for Sales, Marketing, Customer Support and Resource Scheduling.
Work from within Microsoft Outlook
Most employees are familiar with Microsoft Outlook, probably the worlds most popular email software. Microsoft Dynamics CRM works from within Microsoft Outlook and works the way you do by giving direct access to customer information without ever needing to change screens.
Salesforce Mobility
Use Microsoft Dynamics CRM to empower your workforce and take data with you on your laptop, smart phone or even access it over the internet via a hand held device.
Focussed Marketing
Microsoft Dynamics CRM means you can focus marketing efforts and execute smarter campaigns using intelligent list and segmentation tools.
Customer Service and Scheduling
Provide more value to customers by using Microsoft Dynamics CRM to respond to issues faster and resolving them to expected or exceeded service levels.
Accelerator Programmes
In late 2008 and early 2009, Microsoft released the first of a range accelerator programmes for Microsoft Dynamics CRM 4.0. Available for on-premise and hosted Microsoft CRM, accelerator programmes are add-on software applications specifically developed to quickly enhance specific capabilities of Microsoft Dynamics CRM, broadening the sales, marketing and service functions of the product. They also provide the building blocks for xRM applications.
The Future
Microsoft Dynamics CRM is a 'future proof' product. In other words, Microsoft is committed to investing in, developing, supporting and enhancing the product for many years to come.
Microsoft has produced, and regularly updates, a comprehensive plan (roadmap) which sets out the direction of Microsoft CRM for the long term. This is a programme of innovation to broaden the capabilities of the software for new and existing users alike.
The key points of the roadmap include delivering a CRM solution that:
- Drives maximum user productivity
- Provides business insight and collaboration, no matter what the person's role is within the business or organisation
- Builds on and enhances the core sales, service and marketing capabilities of Microsoft Dynamics CRM
- Continues to provide a flexible and scalable business solution platform
Microsoft Dynamics CRM 2011 is part of the Microsoft Dynamics suite of products. Concentrix also supplies Microsoft Dynamics NAV, a fully integrated business management solution.
Microsoft Dynamics CRM in detail
- Microsoft Dynamics 2011 new features
- Microsoft Dynamics CRM features
- Microsoft Dynamics CRM screenshots
- Microsoft Dynamics CRM brochures & datasheets
- Free Trial of Microsoft Dynamics CRM
- Microsoft Dynamics CRM Add-On programmes
- Hosted Microsoft Dynamics CRM
Microsoft Dynamics CRM Knowledge Base
- What is CRM?
- Why do companies use CRM?
- How much does a CRM system cost?
- What are independent CRM specialists?
- 15 Day-to-Day Benefits of CRM
- CRM for the Public Sector
- Is On-Demand CRM right for your Company?
Visit the Microsoft Dynamics CRM website.
Concentrix is a Microsoft Gold Certified Partner.
Scribe Software Corporation provides cost-effective, no-coding data integration solutions for Microsoft Dynamics and other business applications. Scribe solutions are simple to configure and provide ease of modification as business processes change.
Concentrix regularly contributes to the CRM Software Blog, where you'll find further information, advice and articles about Microsoft Dynamics CRM.