Sage 200 and Inside2Outside CRM Case Study

Despite having a Business Management solution in place, Inside2Outside needed a supplier who was capable of understanding and facilitating their needs. Inside2Outside had been recommended Concentrix by another Sage Business Partner. They chose Concentrix as their preferred partner as their professional approach gave them the confidence that Concentrix would be able to fulfil their requirements.

Summary

Although Sage 200 had already been deployed by another business partner, neither the solution or the business partner were performing in the way promised. Concentrix re-evaluated Inside2Outsides needs and concluded that Sage 200 really was the best fit solution.

The Sage 200 solution re-deployed by Concentrix has enabled Inside2Outside to:

  • Significantly reduce duplication of effort through a single, centralised system
  • Provide employees with a complete overview of customers
  • Improve efficiency, effectiveness and profitability
  • Improve management information
  • Facilitate better customer service
  • Streamline business processes

Inside2Outsides is a leading manufacturer of outdoor canopies specialising in the education sector.

Inside2Outside's Business

Founded in 1991, Inside2Outside is a leading manufacturer of outdoor canopies and are the only canopy manufacturers concentrating entirely on the educational sector. Their canopies have been designed to enable children to play and learn outside without getting wet or sunburnt. Unlike most other canopies, those from Inside2Ouitside are translucent, they offer 100% protection against harmful UV rays and provide shade at the same time as allowing plenty of light through. At Inside2Outside, the majority of solutions are bespoke solutions - this means they will not try and shoe-horn your requirements into a specific product.

The Need to Improve the Solution

Prior to contacting Concentrix, Inside2Outside had been dealing with another supplier who had put a solution in place.; However, although in essence the solution was more than capable of meeting Inside2Outsides needs, neither the solution nor the provider were performing in the way promised.

Vanessa Reed, Sales Manager at Inside2Outrside commented, “Although we had a solution in place, it had numerous bugs and problems associated with it and this became a cause for concern. We needed to improve the solution and more importantly work with a supplier who recognised our needs and were able to act upon them.”

The Search for a new Provider

Inside2Outside began the search for a new software provider and were recommended Concentrix by another Sage Business Partner. Concentrix was chosen as the preferred supplier as their professional approach gave Inside2Outside the confidence that they would improve the system to fully meet their requirements. Another factor which ultimately contributed to their decision was the ability Concentrix demonstrated in understanding and interpreting their needs.

The Solution

Sage 200 had been previously implemented and, Concentrix decided that this was still the best fit solution for Inside2Outside.

Sage 200 is ideal for organisations that need a solution which can be customised to fit their exact business requirements and integrates across departments and sites. Sage 200 is also perfect for bringing business processes together and this was particularly important for Inisde2Outside as they have field sales people who need to be able to access the system.

Information management is all about making information within the solution available to users within their day to day roles and this was critical for Inside2Outside. The workspaces and reporting facilities within Sage 200 in particular helped facilitate this.

The Outcome

The Sage 200 suite redeployed by Concentrix has significantly improved the efficiency and effectiveness of the organisation as it has enabled the field sales people to access to the system remotely. They can logon to the system no matter where they are in the world providing they have an internet connection.

Remote access fits in with the company's commitment to reducing their environmental footprint as it reduces the need for staff to travel up and down the country to access information. This coupled with the fact that from May 2009, for every canopy sold Inside2Outside will make a donation to the Orangutan Foundation, will enable them to at least make a start at off-setting the impact which they have on the environment.

In addition, Concentrix was able to quickly and effectively fix the problems which previously existed including:

  • Accounts and CRM not being linked
  • Bugs in the CRM System
  • Duplication of effort and content
  • Data integrity problems

The Future

Sage 200 has enabled Inside2Outside's employees to access concise and accurate information, giving them a complete view of their customers. The solution redeployed by Concentrix has satisfied the original requirements which Inside2Outside had and gives them the ability to continue to build on their lead within the sector.

Inside2Outside currently has 20 users on their system but this number is likely to grow and develop in line with the company.

Sage 200 Suite

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