CRM Case Studies
How does CRM work in practice? Here is a variety of CRM case studies, developed to provide real-life examples and testimonials of different system implementations.
The case studies cover a variety of company sizes and sectors, and include use of different software such as Sage CRM and FrontRange GoldMine. Each case study includes background, objectives, CRM solution chosen and reasons behind it.
GoldMine Premium Edition and Bradford College- Bradford College appointed Concentrix as their new CRM business partner to help improve employer engagement, streamline internal processes and provide a solid, reliable CRM system.
Microsoft Dynamics CRM and Darlington College- Darlington College invested in a CRM system to help them engage more effectively with the local business community, streamline internal processes and increase competitiveness against other training providers.
Sage 200 and Inside2Outside- Sage 200 is ideal for organisations like Inside2Outside that need a solution which can be customised to fit their exact business requirements and integrates across departments and sites.
GoldMine Premium Edition and Omnichem Ltd- One of the UK's leading chemical distributors invested in CRM to increase business efficiency, enhance customer service, reduce paperwork and improve internal and external communications.
GoldMine Premium Edition and Synergy- With a focus on outstanding customer service, Synergy implemented the Concentrix Easy-Start Package for GoldMine Premium Edition to improve communication and productivity.
Sage SalesLogix and Multi-Wing- With a commitment to customer focus and growing its customer base, Multi-Wing implemented Sage Sales Logix CRM to improve efficiency and effectiveness.
Sage CRM and The REaD Group- With an expanding company and the need for an efficient, centralised data source, The REaD Group Plc progressed from contact management software to a multifunctional, company-wide, 40-user Sage CRM system.
GoldMine Premium Edition and The Tile Warehouse- With a key focus on customer service, The Tile Warehouse implemented a CRM system using GoldMine Premium Edition to drive their business from strength to strength.
Sage CRM and ISS Damage Control- In recent years, ISS Damage Control has undergone exceptional growth. From humble beginnings, it is now the largest disaster recovery company in the UK. To keep this momentum, ISS Damage Control chose Concentrix to implement a comprehensive, state-of-the-art CRM solution.
GoldMine Corporate Edition and Alltruck Plc- Alltruck plc, a major player in the UK's transport and distribution industry, implemented a new CRM solution to meet the challenges of a complex, demanding and often unique market.
Sage CRM and British Gymnastics- British Gymnastics springboards to success with new membership system. How British Gymnastics, the UK National Governing body, responsible for the sport of gymnastics, is implementing a new membership management solution to dramatically improve the way it engages with its 127,000 members.
Sage CRM and ParcelForce WorldWide- ParcelForce Worldwide, part of the Royal Mail Group, implemented a Customer Relationship Management (CRM) and Sales Performance Management solution from Concentrix for 224 users across multiple sites.
GoldMine Software and Cole Fabrics Plc- Cole Fabrics Plc - How Cole Fabrics implemented a customer relationship management (CRM) solution from Concentrix to bring together its contact information onto one centrally managed database allowing for clarity and order in its daily operations.