Sage 200 in Customer Service

Customer service assistantThe right approach combined with the right technology will help you deliver outstanding customer service, improving customer loyalty, presenting a highly professional image and in many cases transforming a cost centre into a profit centre. The Sage 200 suite gives your customer service staff the tools they need to engage fully and efficiently with your customers, developing strong and profitable relationships with them.

The primary Sage 200 suite module for your Customer Service team is Sage 200 CRM.

Sage 200 CRM gives your customer service team all the tools they need to deliver a consistently high-quality customer experience, managing and resolving queries, issues and problems quickly and effectively. Because Sage 200 CRM integrates with Sage 200 Financials and Commercials, your customer service staff have access to information from across the company to improve their efficiency even further. For example, they can check important financial and stock information, credit statuses, stock levels, customer reliability, loyalty and buying history - at a glance.