Support Services from Concentrix
Why do I need a support service?
Anyone using a CRM system will know that having a good support structure in place makes you feel much more confident when using the system. To ensure our clients receive the best level of support we recommend taking a Support Agreement. This gives access to our dedicated support line 5 days a week, during office hours, and a dedicated email address solely for support issues. We also offer remote assistance and allow you to view all of your previous issues online with our Concentrix Self Service facility.
What is included in your support service?
- User assistance/support - via our dedicated support line including 'How do I...?' questions
- Administrator assistance/support - via our dedicated support line to address issues connected with the running of the system
- Supply of software corrections and revisions - available at no charge from the manufacturer
- "Bug" reporting/control
- Remote intervention - web dial-in, with access controlled by you
- Self Service - Access to our online support centre that allows you to find out how your issueis progressing and provides access to our Knowledge Base
Do you offer any database administration services?
If you're a System Administrator fed up with being asked to create/delete new users, or dread the thought of database maintenance, we will gladly take the pressure off and perform these types of tasks for you.
Can you tell me more about Self Service?
Concentrix Self Service is the web portal that caters for all your support needs. The gateway includes access to:
- Your current and historical issues
- Support News
- Knowledge Base
- Latest version/build/hotfix information
How do I get a Support Agreement?
Support Agreements are available to all. Prices are on a 'per license' basis. For a quotation, call us now on 01509 410500 or email us at enquiries@concentrix.co.uk
