New Case Study explains how Concentrix helped Bradford College improve Employer Engagement and streamline internal processes
5th Mar 2010
Independent UK CRM specialist Concentrix has released a new case study which illustrates how they implemented a new CRM system for Bradford College. The system has successfully improved employer engagement and streamlined internal processes.
CRM in the education sector is fast becoming best practice. It provides a central location to store information relating to students, prospects and suppliers alike, empowering staff with knowledge and improving the customer experience. Bradford College needed a CRM system to support the colleges Employer Engagement strategy, their Train to Gain initiative, and to help them achieve the Training Quality Standard.
Before contacting Concentrix, Bradford College already had a CRM software in place, which was installed by another business partner. However, it didn't live up to expectations, due to a combination of poor implementation, low configuration and lack of user training. The case study describes how Concentrix assessed the needs of the college, recommended GoldMine Premium Edition and goes on to explore the benefits which the new solution is delivering.
Concentrix has a wealth of experience in helping education organisations improve their efficiency and effectiveness. They have deployed CRM systems for a variety of schools, colleges, universities and related education organisations throughout the UK including: Grantham College, The Learning Skills Improvement Service (LSIS) and Darlington College. Concentrix provides best in breed CRM solutions including Microsoft Dynamics CRM, Sage CRM and GoldMine Premium Edition and takes a product agnostic approach to supplying them.
Implementing a CRM solution doesn't have to cost a fortune. There are solutions available on different hosting platforms to match every budget. What's more, as a Microsoft Authorised Education reseller, Concentrix are able to pass on significant educational discounts.
Background Information
Concentrix is a leading UK independent customer relationship management (CRM) specialist and IT solutions provider. Founded in 1999, Concentrix helps companies increase competitiveness, profitability and customer satisfaction by improving business processes, systems and IT.
Concentrix solutions are based on recognised, 'best-of-breed' software products. As well as providing Microsoft Dynamics CRM, Concentrix also supplies Microsoft Dynamics NAV, the Sage 200 suite, Sage CRM, and FrontRange's GoldMine software. Concentrix has also developed a number of complementary, add-on CRM software modules, and has a dedicated team of software programmers and developers.
As well as CRM and business management software, the company supplies leading brand hardware, a comprehensive range of support, training, courses, upgrades, advice and consultancy. In other words, Concentrix provides complete solutions: software, hardware and supporting services.
Concentrix is a Microsoft Gold Certified Partner, a fully Accredited Sage Business Partner and a FrontRange Premier Partner.
Concentrix is based in Mountsorrel, Leicestershire and has regional offices in Bristol and central London.