Construction

In the UK the construction industry is large and has many facets. However, faced with a slowing market, increased competition and falling sales, construction companies have a lot to gain from implementing a comprehensive construction management solution which can help them to improve efficiency and effectiveness.

Sage 200 in the Building and Construction Industry

Recent changes in the economy have made construction a high risk industry to operate in. As a result, construction companies have curbed their spending significantly in an attempt to safely make it through the economic situation. Around the UK there are a number building sites which are not being worked on, and this is simply because companies are trying to minimise the risk which they are exposed to. What's more, many companies have already fallen victim to the current state of the economy.

However, this doesn't have to be the case. Through implementing a solution which can enhance your communication and automate and standardise processes, such as Sage 200 Construction, the efficiency, effectiveness and ultimately profitability of a construction company can be improved significantly.

Sage 200 is an integrated business management suite which connects all the main functions of your organisation. Sage Construct is a comprehensive construction management solution which has a wide variety of powerful features to make construction projects highly efficient, effective and profitable. For example, Sage 200 Construction easily generates materials, purchase orders and delivery notes, and tracks sub-contractor insurances. It handles enquiries from their initial receipt to producing quotes, and all information can be transferred into contracts, with no rekeying of data.

Sage 200 CRM for Construction

Often organisations in the construction sector have data held on a variety of spreadsheets, different lap tops and in different people's heads. This means that staff have access to different information which may mean decisions are being made using out of date data. Not only does having data in different places mean that uninformed decisions are being made, but also it can also mean that the customer is receiving a poor customer service and if this is the case they are not going to become loyal. However creating loyal customers is essential as it costs businesses more money to attract new customers than it does to retain existing customers. This is where Customer Relationship Management (CRM) can help.

Customer Relationship Management is all about building and strengthening a company's relationship with their customer to ensure that they attract new clients and retain existing customers.

CRM can bring many benefits to a construction company including:

  • Reduced duplication of effort
  • All information is stored centrally within one database
  • Reduced paper chain
  • Provides access to real time information to enable staff to make informed business decisions
  • Reduced errors

Sage CRM is a 'best-in-breed' CRM solution. What's more it is internet based which means that it can be accessed from anywhere in the world, providing you have an internet connection.

Sage CRM is included as a foundation module in the Sage 200 suite. Sage 200 CRM enables organisations to manage customer-facing activities: synchronising Sales, Marketing and Customer Service activities across all points of contact.

Concentrix has a number of customers in the construction industry and subsequently understands the needs of companies which operate in the industry. For more information about Sage 200 Construction, Sage 200 CRM or any of the other products provided by Concentrix, please contact us on 01509 410500 or email info@concentrix.co.uk.