Intuition Managed IT Support

Intuition Managed IT Support delivers remote, proactive and preventative support services which reduce downtime and keep your IT running at its best.

Computers, hardware and IT infrastructure form the core of most modern UK businesses. From printers to servers, if something goes wrong, it's at best a disruption, at worst will cost you time, money and loss of business.

Intuition Managed IT Support from Concentrix combines the latest remote management technologies with proactive maintenance and traditional support techniques. This brings you comprehensive and extremely cost-effective support cover, quick resolution times and reduced issues.

Intuition Managed IT Support is run from the Concentrix head office by our team of dedicated staff. There's no call centre, and everyone who works on the team is fully trained and qualified.

Intuition Managed IT Support prevents many problems happening at all, and if things do go wrong, you're in the safe hands of highly experienced experts. It's their job to resolve your problems quickly, effectively, and keep your system running at its best.

Support Options

To make sure you get the right level of managed IT support for your business, we offer two options:

  • Intuition Managed IT Support Standard
  • Intuition Managed IT Support Plus

Intuition Managed Support Standard

The Intuition Managed IT Support Standard package includes preventative services to reduce downtime and disruption to your business. But if problems do arise, the package also provides unlimited remote and telephone support.

Intuition Managed Support Standard is ideal for businesses that want to minimise IT issues, but have staff available for general system maintenance.

Intuition Managed Support Plus

Concentrix has extensive experience supporting IT infrastructure for a wide and diverse range of businesses. We designed Intuition Managed IT Support Plus specifically around organisations that require a fully managed IT service.

Intuition Managed IT Support Plus delivers fully comprehensive, proactive, outsourced support run from our head-offices in Leicestershire. It includes all the features of the standard option, plus much more, such as on-site support, 24/7 monitoring and patch management. With Intuition Managed IT Support Plus, you can leave your IT in the safe hands of our highly trained and experienced experts. This leaves you free to concentrate on running your business.

What's Included?

Intuition Managed IT Support has a wide range of services and features to keep your IT running efficiently, effectively, and as hassle-free as possible.

Intuition Managed IT Support Standard includes:

  • Unlimited remote support
  • Unlimited telephone support
  • One-hour response
  • Daily health checks on your servers
  • Daily health checks on your workstations
  • Backup monitoring
  • Hardware asset tracking
  • Monthly reporting

Intuition Managed IT Support Plus includes:

  • Unlimited remote support
  • Unlimited telephone support
  • On-site support
  • One-hour response with 8 hour engineer on-site (if fault cannot be fixed remotely)
  • Daily health checks on your servers
  • Daily health checks on your workstations
  • Server monitoring
  • Workstation monitoring
  • Network monitoring
  • Performance monitoring
  • Website monitoring
  • Backup monitoring
  • Patch management and installation
  • Virus and spyware removal
  • Hardware asset tagging and management
  • Loan of equipment
  • Third-party liaison
  • Full remote proactive maintenance
  • Regular reporting

For more information about Intuition Managed IT Support, please contact Concentrix.