Intuition Remote IT Management & Monitoring

Intuition Remote IT Management and Monitoring from Concentrix proactively monitors and maintains your IT network, hardware and infrastructure 24/7, keeping your system running, preventing disruption and reducing costly downtime.

Overview

Intuition Remote IT Management and Monitoring proactively and comprehensively monitors your IT network, hardware and infrastructure. It automatically performs checks to ensure that everything is running efficiently and effectively. And if it finds a problem, it alerts our support team so they can fix it, enabling you to concentrate on more pressing business issues.

What Does Intuition Remote IT Management and Monitoring Do?

For your software to work at its best, your hardware and IT infrastructure has to perform at its optimum. Intuition Remote IT Management and Monitoring monitors your entire IT system and allows our engineers and skilled IT specialists to check everything is working properly 24 hours a day, 7 days a week. As soon as a problem arises, Intuition automatically alerts us. We then take corrective action to ensure that it doesn't impact on the productivity and performance of your organisation. Most of the time, you probably won't even notice we've been working on your system! What you will notice is a lack of problems and a smooth running network.

How Does Intuition Remote IT Management and Monitoring Work?

To get started with Intuition Remote IT Management and Monitoring, a Concentrix engineer will install a small piece of software on either individual PC's, on your servers or on both. Once installed, Intuition will carry out dozens of checks every 15 minutes to ensure that everything is as it should be. If it finds a problem, the solution will alert our support team who will then sort it out. With Concentrix Intuition Remote IT Management and Monitoring, you can rest assured your network and infrastructure are in safe hands.

Intuition has comprehensive and wide ranging features and functions to ensure the health of your IT network. These include:

Remote Server Monitoring

Intuition Remote IT Management and Monitoring watches over the key parts of your server which can cause the most problems and alerts us to any issues. This enables Concentrix experts to fix them before they become serious, preventing disruption or costly downtime. As well as your servers hardware and disk, Intuition monitors server performance and health, security, roles, business critical applications and even bespoke software.

Workstation Monitoring

Problems with workstations can significantly impact on the productivity of your organisation. Intuition Remote IT Management and Monitoring spots problems on workstations, PC's and laptops and fixes them quickly, before they become business critical issues and ensuring the continued productivity of your organisation.

Website Monitoring

Your website is often the first contact your prospects and customers will have with you. It is therefore essential that it is running correctly. Intuition checks availability of either internally or externally hosted sites and enables us to spot any issues early on.

Remote Network Monitoring

Intuition Remote IT Management and Monitoring checks all your network devices such as printers, photocopiers, routers and switches. Intuition runs network connectivity tests as well as SNMP monitoring. If a device has failed, our engineers are notified and you'll receive an alert via email or SMS.

Remote Network Security

Antivirus software, firewalls and other security products have to be kept up to date to work effectively. It's also important to act on any suspicious activity they identify and follow up any messages they provide. Intuition monitors network security products and services, checks antivirus software, firewalls and analyses security risks to prevent minor problems developing into bigger problems or network downtime.

Security Patch Management

Intuition Remote IT Management and Monitoring includes vulnerability scanning and security patch management. This means we can automatically install security patches, produce reports to check how up to date the patches on your servers and workstations are, and manage patches for Windows and Office applications. It also manages non-windows applications such as Adobe Acrobat Reader, Mozilla Firefox, Java and many more.

System Reporting

Remote IT Management and Monitoring enables Concentrix engineers to identify any trends in your networks performance and spot any work which needs to be completed to keep your network working as it should. We have a number of reporting options available daily, weekly and monthly. This makes sure you're kept fully up to date with what's happening within your system, and what we've done to keep your system running smoothly.

More Information

To find out more about the Intuition Remote IT Management and Monitoring, or other Concentrix products and services, please contact us on 01509 410500 or email info@concentrix.co.uk.