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CRM Case Studies

How does CRM work in practice? Here is a variety of CRM case studies, developed to provide real-life examples and testimonials of different system implementations.

The case studies cover a variety of company sizes and sectors, and include use of different software such as Sage CRM and FrontRange GoldMine. Each case study includes background, objectives, CRM solution chosen and reasons behind it. 

        CRM Case Study - Synergy

With a focus on outstanding customer service, Synergy implemented the Concentrix Easy- Start Package for GoldMine Premium Edition to improve communication and productivity. CRM Case Study: Synergy

CRM Case Study - Multi-Wing

With a commitment to customer focus and growing its customer base, Multi-Wing implemented Sage Sales Logix CRM to improve efficiency and effectiveness. CRM Case Study: Multi-Wing

CRM Case Study - The REaD Group

With an expanding company and the need for an efficient, centralised data source, The REaD Group Plc progressed from contact management software to a multifunctional, company-wide, 40-user Sage CRM system. CRM Case Study: The REaD Group Plc

CRM Case Study - The Tile Warehouse:

With a key focus on customer service, The Tile Warehouse implemented a CRM system using GoldMine Premium Edition to drive their business from strength to strength. CRM Case Study: The Tile Warehouse

CRM Case Study - ISS Damage Control:

In recent years, ISS Damage Control has undergone exceptional growth. From humble beginnings, it is now the largest disaster recovery company in the UK. To keep this momentum, ISS Damage Control chose Concentrix to implement a comprehensive, state-of-the-art CRM solution. CRM Case Study: ISS Damage Control

CRM Case Study - Alltruck Plc:

Alltruck plc, a major player in the UK's transport and distribution industry, implemented a new CRM solution to meet the challenges of a complex, demanding and often unique market. CRM Case Study: Alltruck plc

CRM Case Study - British Gymnastics:

British Gymnastics springboards to success with new membership system. How British Gymnastics, the UK National Governing body, responsible for the sport of gymnastics, is implementing a new membership management solution to dramatically improve the way it engages with its 127,000 members. CRM Case Study: British Gymnastics

CRM Case Study - Education Development International:

An A+ in CRM for Education Development International. How Education Development International (EDI) has implemented a CRM solution from Concentrix to help support its sales and customer services group in the management of relationships with existing customers and new business development. CRM Case Study: EDI

CRM Case Study - J. Coates:

J.Coates is an extremely successful and fast growing transport and distribution business. But, like many organisations, the J.Coates Group found its potential constrained by a paper based business system that simply couldn't keep pace with the company's rapid growth. CRM Case Study: J. Coates

CRM Case Study - ParcelForce WorldWide:

ParcelForce Worldwide, part of the Royal Mail Group, implemented a Customer Relationship Management (CRM) and Sales Performance Management solution from Concentrix for 224 users across multiple sites. CRM Case Study: ParcelForce Worldwide.

CRM Case Study - Cole Fabrics Plc:

Cole Fabrics Plc - How Cole Fabrics implemented a customer relationship management (CRM) solution from Concentrix to bring together its contact information onto one centrally managed database allowing for clarity and order in its daily operations. CRM Case Study: Cole Fabrics PLC

CRM Case Study - Solair:

Solair - How Concentrix helped window fitter and manufacturer Solair, support its customer services department in handling queries and tracking responses, through the implementation of a customer relationship management (CRM) solution, based on Sage CRM. CRM Case Study: Solair