Why Choose Concentrix?

Each year, more and more businesses choose Concentrix as their business partner. As well as steady growth through the acquisition of new business, we also have a very high customer retention rate, and gain much of our business through personal recommendation.

Organisations choose to work with Concentrix for a wide variety of reasons. If you're wondering "Why Choose Concentrix?" here is a selection of some of the reasons given to us over the years.

Concentrix has over a decade of experience

Concentrix is an independent Business Solutions specialist. Formed in 1999 Concentrix provides best in breed CRM, ERP and IT Infrastructure solutions. The company takes a product agnostic approach to supplying software, this ensures you get a solution which meets the requirements of your organisation.

What's more, Concentrix has an experienced in- house development team who can customise solutions to meet specific requirements.

Reference Ability

Concentrix has completed projects for customers in a variety of different industry sectors including:

  • Education
  • Transport
  • Distribution
  • Printing
  • Charities
  • Manufacturing
  • Catering
  • Construction
  • Food
  • Retail
  • Sport
  • And many more

This gives us a solid base of knowledge in these sectors.

We also have a number of Case Studies which are available for download. The Case Studies provide real life examples of successful solution implementations. They also provide an insight into how the solutions have solved problems within organisations and detail the benefits which they have delivered.

Concentrix will take time to understand your requirements

In our initial meeting with you we will aim to gain an understanding of how your business works and what it is you are aiming to achieve. This will enable us to recommend the solution which we believe is right for your business.

We will then create a proposal which will detail exactly what it is we would do and this will give you a good base from which you can make a decision. If you choose to go ahead with Concentrix, we'll provide you with a formal scoping document. This will give you an understanding of what we are going to do and how we are going to do it.

Concentrix works to a proven Project Methodology

Concentrix works to a proven project methodology which makes the process of implementation, configuration and upgrades clear and ensures the success of your project. Our methodology enables you to save time and money as it reduces the inappropriate allocation of resources and saves work being re-done. It also means that you will know where you are in the process at any given time.

Concentrix has the flexibility to meet changing user needs

CRM and ERP projects are often long-term journeys, as the system needs to continue to meet your needs as the business evolves. At Concentrix, we know that the business environment is extremely dynamic and that your business requirements may change. However, we have the flexibility and resources to adapt systems as required so that it continues to meet your requirements.

The same also applies once the system has been implemented. If for example, you need to increase the number of users, or you have a number of employees who require training, we have the capacity to facilitate this smoothly and efficiently.

Concentrix Support

Once you have had a system implemented, we strongly recommend that you take out a support agreement. We have a number of support options available to suit every type of business and budget.

Concentrix has a dedicated support team and the support desk is open from 8am - 6pm Monday to Friday. When you contact our support desk, you'll be connected directly to expert staff who listen to you and will decide the most effective way to solve your issue. What's more you'll always receive honest and helpful responses. All our support staff are based in our UK head office, fully trained and do not work from scripts.

Once you have logged a support issue you will receive updates on how we are progressing with solving the problem.

Concentrix also provides a self-service portal. This is where you can log the issue yourself using our online service. The portal also provides answers and solutions to common problems, and is available 24 hours a day, 7 days a week.

With Concentrix, you can rest assured that your support queries will be dealt with quickly and efficiently.

Concentrix is a Stable Business

Concentrix is a cash positive business, with over 50 employees. Concentrix has strong working relationships will all suppliers and are a Microsoft Gold Certified Partner, Sage Accredited Business Partner and FrontRange Premier Partner.

Concentrix has an extensive team of developers who have been certified by Microsoft and Sage and have the relevant experience of implementing and developing the solutions.

For more information, please contact us on 01509 410500 or email info@concentrix.co.uk.