About Concentrix TSG
Concentrix TSG is a leading UK business management software, customer relationship management (CRM) software and IT solutions provider. Founded in 1999, Concentrix TSG helps organizations increase efficiency, competitiveness, profitability and customer satisfaction by improving business processes, systems and IT.
As a company certified to the international quality standard ISO 9001:2008, Concentrix TSG prides itself on providing quality solutions with high levels of service and customer satisfaction, supported by outstanding technical expertise, business knowledge, and a professional approach. Concentrix TSG values long-term business relationships, and works closely with customers to make sure they implement solutions that are right for their business model and strategy.
As CRM specialists, Concentrix TSG solutions are based on recognised, 'best-of-breed' CRM software products. These include Sage CRM, and in 2009 Concentrix TSG was awarded 'Sage CRM Business Partner of the Year' by Sage UK, as well as achieving a place in the coveted Sage Circle of Excellence.
As well as Sage CRM, Concentrix TSG is also one of the UK's leading resellers of Microsoft Dynamics CRM, and has implemented the product in a wide variety of organisations throughout the UK. The company also offers Sage SalesLogix, FrontRange's GoldMine software and the popular contact management software Sage ACT!. Concentrix TSG has also developed a number of complementary, add-on CRM software modules, and has a dedicated team of software programmers and developers.
Expanding the Business
In late 2007, Concentrix TSG acquired Taylor Made Technology Ltd (TMT), a leading provider of Sage software. TMT had grown steadily over the years through high customer retention and by building an excellent reputation among Sage customers and other Sage software resellers. This acquisition expanded the Concentrix TSG portfolio to include the full range of Sage Accounting, Sage Finance and Sage Enterprise products. These include Sage 50, Sage Line 100, Sage 200 as well as all other Sage software solutions.
Concentrix TSG continues to follow a strategic expansion policy, and in September 2009 opened a new regional office in the south-west of the UK. The Concentrix TSG south-west office is conveniently located at the Aztec West Business Park in South Gloucestershire, easily accessed from the M5 and M4 motorways and just a short drive from Bristol city centre.
In line with it's expansion strategy the company has also extended its product portfolio, in particular adding the Microsoft Dynamics NAV business management suite to its range of ERP products.
In April 2011, Concentrix was acquired by the nationwide IT solutions organization Technology Services Group (TSG). This enabled the company to more readily operate throughout the entire UK and extended its technical and operational capabilities.
Today, Concentrix TSG is a one-stop-shop for CRM, accounting, business management and supporting IT. So, as well as CRM and Sage software, Concentrix TSG also supplies leading brand hardware and managed IT solutions. Plus, Concentrix TSG provides a comprehensive range of support services, CRM, accounts and ERP software training, courses, upgrades, advice and consultancy. In other words, Concentrix TSG provides complete solutions: software, hardware and supporting services.
Our Customers
Concentrix TSG customers are from a wide range of different and diverse industry sectors. Concentrix TSG has implemented quality CRM and Sage solutions for companies with only a handful of users, right up to well-known PLCs with numerous users throughout multiple sites. Whatever the client's size or business sector, CRM systems and business management solutions from Concentrix TSG invariably sit at the hub of their business processes and provide significant benefits for all users.
By harnessing the information in the CRM system, plus that in accounting, back office, or ERP solutions, Concentrix TSG clients are able to operate their businesses more efficiently. Reporting, analysis and KPI development are an essential part of the Concentrix TSG service. The ultimate results for Concentrix TSG clients are a measurably better customer relationships, more effective business processes, higher competitiveness and increased profits.